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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ana Ikner

Ana Ikner

February 29, 2024

5  out of  5
rating by Ana Ikner
"My father n law and us, we use State Farm for years always happy with it services and it rates. Carolyn Bernstein always has a answer for any questions we have. Thank you"
We responded:
"I appreciate your continued trust in me and my agency. We are always happy to help any way we can. "
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Bethany Meadows

February 29, 2024

5  out of  5
rating by Bethany Meadows
"Very knowledgeable about coverage and takes the time to get to know your situation to get you the best coverage."
We responded:
"Thank you Bethany. I really enjoy working with you and your family. "
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High Speed

February 24, 2024

1  out of  5
rating by High Speed
"WORST CUSTOMER SERVICE !!! Her office agents will not take care of you. Their lack of commuication will cost me thousands!!! If you have state farm choose another agent in Katy. Theres plenty."
We responded:
"This is very disappointing and not our standard. My team and I pride ourselves on an excellent customer experience. I appreciate the feedback and I will be sure to EDucate our CHIEF of L&D on the situation to assure this does not happen again. My sincerest apologies. If you can please email me your name so I can review the situation, it would be greatly appreciated. "
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Erin

January 11, 2024

5  out of  5
rating by Erin
"Carolyn is simply fantastic! We have been a State Farm customer for years, and recently switched our accounts to her office for servicing. Within two weeks, she was able to remediate an ongoing billing concern that had been outstanding for eight months, and had not been resolved by two previous State Farm agencies. She escalated our concerns quickly and was able to provide clarity and an explanation to the changes to our bill, something that our prior agencies were unable to do. Carolyn also reviewed our policies and made recommendations to ensure our insurance coverage best met our needs. We cannot recommend her enough, as she truly cares about her customers and takes the time to assist. Our only regret is that we waited so long to switch our policies to her agency."
We responded:
"Thank you, Erin. I enjoy working with you too! I am so glad I was able to help and get it all sorted out. Anything you need, we are here for you and your family. "
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Roberto Chavez

October 1, 2021

1  out of  5
rating by Roberto Chavez
"Was charge twice in 1 month I had prof of payment still wanted me to pay agien"
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Sokleap Lay

December 2, 2020

5  out of  5
rating by Sokleap Lay
"nice and friendly"
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Justin D

August 15, 2020

5  out of  5
rating by Justin D
"Very easy to work with and simple to make changes to my policy, have been able to do everything over the phone and email. Have been with with them for years and don't expect to change any time soon."
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Jennifer Deane

July 14, 2020

1  out of  5
rating by Jennifer Deane
"Poor customer service. I transferred under this office when I moved to a new state. I had to ask them twice for updated insurance cards throughout the next year, and when I sent a separate email inquiry to the main agent she never responded back to me. They weren’t able to meet my most basic needs as a customer - frustrating! Finally switched agents."
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Lynn Tramel

October 3, 2019

5  out of  5
rating by Lynn Tramel
"What amazing support! Claudia and Valdo are awesome. I recently went through adding a child to our car insurance and then assessing all of our policies, Home, Auto (3 cars), Personal Liability, and Personal Property, etc. to see how I could lower costs. Valdo spent over 2 hours with me working through each and every policy and our coverages. It was an exercise well worth the time and ended up saving us over $550 a year. What a great team. Thank you all!"
We responded:
"Lynn, thank you so much for taking the time to share your experience with our office. We truly appreciate the great review and feedback!"
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Q S

July 12, 2019

5  out of  5
rating by Q S
"We have both our cars and houses with this agency for many years and I would highly recommend them because they know their stuff and are also very friendly folks."
We responded:
"Thank you for the incredible review and kind words! We are happy to serve you with your auto insurance and homeowners insurance! We appreciate the fantastic recommendation too!"
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Madelyn Bernstein

January 22, 2018

5  out of  5
rating by Madelyn Bernstein
"I highly recommend Carolyn and her team! They are thorough and responsive. Call them for any of your insurance needs"
We responded:
"Thank you for recommending our agency."
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jesus imperial

January 12, 2018

5  out of  5
rating by jesus imperial
"Carolyn and her team have always provided excellent service for me with my life insurance policies. I have and will continue to recommend her to my family and friends."
We responded:
"Thank you so much for the great review."
Profile photo of Valentina Chiaramonti

Valentina Chiaramonti

January 11, 2018

5  out of  5
rating by Valentina Chiaramonti
"I love this agency! Everyone is so friendly and welcoming. I cannot get over the great customer service. It’s not something you still see at a lot of companies."
We responded:
"Thank you for taking time to leave us a great review!"
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Barb Deike

January 11, 2018

5  out of  5
rating by Barb Deike
"We recently moved our insurance to Carolyn Bernstein's agency. I've had long term care with them for years and they are always so responsive to my needs. They respond quickly and are very good at what they do. And everyone says how wonderful Carolyn is to work for. I know I really appreciate all she has done for us."
We responded:
"Thank you for switching to our agency for your Insurance needs! we appreciate your business and review."
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Angela Lee

January 11, 2018

5  out of  5
rating by Angela Lee
"Carolyn and her team are amazing! Courteous,, professional, knowledgeable and willing to help their clients in any way. Highly recommend!"
We responded:
"Thank you for the great review and recommending our agency."
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Laura Klimaski

January 11, 2018

5  out of  5
rating by Laura Klimaski
"Carolyn Bernstein Agency was extremely helpful us with our long term insurance needs and explaining the benefits as well as the cons with changes. It allowed us to continue to keep our insurance and knowing we are covered for any future needs. I would recommend this agency and the staff to friends and family."
We responded:
"Laura, We are so happy to help you with your Insurance needs. Thank you for recommending our agency."
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Anita Imperial

January 11, 2018

5  out of  5
rating by Anita Imperial
"Carolyn and her staff have always provided excellent customer service and support."
We responded:
"Thank you for the great 5 star review."
Profile photo of Lex

Lex

January 11, 2018

5  out of  5
rating by Lex
"have been working with her for years! has done an amazing job at making sure I have exactly what I need and is always able to answer all concerns or questions.. both when my first car was stolen and when another was damaged the help and assistance was quick and painless. as a young adult who is not very wise in these things both her and her employees helped me feel at easy and confident in my choice. 100% recommend."
We responded:
"Thank you for trusting us with your Insurance needs, and also your recommendation."
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Roberto Jimenez

November 2, 2017

1  out of  5
rating by Roberto Jimenez
"Worse customer service."
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Heather Cataldo

May 13, 2016

5  out of  5
rating by Heather Cataldo
"I recently switched to State Farm. Due to some other issues, it took me time to switch but Daniel Garza helped me every step of the way and stayed in touch with me until I was able to make the switch. Still to this day he answers any questions I have and helps me. His customer service is by far the best customer service I have had and seen in a long time! I highly recommend every one ask for him! He will do everything he can to meet your needs and make you a happy customer! Thank you Daniel!"
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Rick Sharbrough

February 24, 2016

5  out of  5
rating by Rick Sharbrough
"Done business with Carolyn for years. She's an agent you can trust and rely on."
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Laura Kchiaramonti

September 5, 2012

5  out of  5
rating by Laura Kchiaramonti
"In July, I had the Bernstein State Farm Agency quote homeowner and auto insurance. I compared the quote to my insurer. They were able to save me about 21% overall in cost. In addition, the representative took the time to explain and answer several questions on my policies. I changed my polices over to the Bernstein State Farm office. Current I'm also review startig an IRA account with them. I was pleased with the time and professionalism they displayed."
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Bill Hamersnach

August 24, 2012

5  out of  5
rating by Bill Hamersnach
"Very please with my overall experience. The entire team at CB State Farm was curtious and fast to respond. If they didn't have an answer to one of my questions immediately they were sure to find one and follow up with me. I would be hard pressed to find a better office to work with."
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Michelle LeBlanc

August 21, 2012

5  out of  5
rating by Michelle LeBlanc
"The entire team greeted me upon arrival. Questions were answered promptly. I am glad I walked in. I recently moved my home and auto there and saved money over what I was paying. Kim was very helpful."
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Silvino

July 18, 2012

5  out of  5
rating by Silvino
"Carolyn and her team have been taking care of my insurance since I moved to Katy 3 years ago started with auto now they take care of my business policy to . When I need something done they get it done the same day. I like the fast services keep up the good work"